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The Personal refers to The Personal General Insurance Inc. in Quebec and The Personal Insurance Company in all other provinces and territories of Canada.
5 Tips for Talking to your Auto Mechanic
You treat your vehicle well, because it gets you where you need to go. Regular oil changes? Check. Tune-ups? Check. But when something seriously goes wrong, do you know how to talk to your mechanic – or does it feel like you’re speaking a different language? To get the most for your repair dollars, follow these 5 tips for talking shop with your auto mechanic.
Tip #1: Find a mechanic you can trust
Start with word of mouth. Reach out to friends, family and coworkers and ask for their opinion on reputable local service shops they would recommend. Do your research online and read the reviews. Check out reputable car sites and message boards to find out what customers are saying about that business. You might even consider visiting the shop to check it out before you take your car in.
Tip #2: Communicate clearly and ask questions
When you clearly communicate what’s wrong with your vehicle, it’s easier for your mechanic to diagnose and fix the problem. Perhaps you could write down ahead of time any specific sounds, sensations and smells, along with when and how often they occur. Did something happen just before the car stopped running? Also, note when the vehicle was last brought in for service, as today’s issue may be related to last month’s repairs. And don’t be shy when it comes to asking specific questions about the repairs your mechanic suggests. Ask for an explanation of exactly what will be done, how long the repairs will take, and how much they will cost.
Tip #3: Get an estimate in writing
A complete, written estimate of the services and materials required to fix your vehicle will eliminate any unforeseen or additional last-minute charges. The estimate should include a cost breakdown, so you know exactly how much each repair costs. Estimates may not always be accurate to the penny, but they should give you a clear idea of what to expect.
Tip #4: Set realistic expectations
Plan to leave your car in the shop for most of the day and be prepared to pay the going rate for parts and labour. Even if it’s a quick fix. There may be several other cars ahead of yours in the mechanic’s service bay. Ask up front how long the car will need to be in the shop and arrange for transportation to and from the repair facility. And always agree on the cost estimate before giving the mechanic permission to proceed with the service.
Tip #5: Let the mechanic do his job… but don’t go too far
Your mechanic won’t work faster if you hang around impatiently. However, if you leave, be sure the shop has a phone number where you can be reached and be sure to respond quickly. If they can’t contact you to approve a repair, the car will take that much longer to repair. Don’t head back to the shop until you know for sure the car is ready.
|How to talk shop
It’s easier for your mechanic to understand the problem if you speak his language. Here are definitions of some common vehicle symptoms:
The information in this article has been adapted from the following web sites. For more on this topic, visit: